Growth and Leadership

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Celebrating 25 years of growth and leadership in the country, Teleperformance Philippines recently earned the re-certification as “Great Place to Work” for the fourth year in a row.

It is the first and only company in the country to have accomplished this feat.

Teleperformance Philippines Chief Operations Officer Joey Marquez underlined the significance of this achievement: “The Teleperformance journey in the Philippines has always been a strong commitment to Filipinos across the nation, for the last 25 years. This certification is a testament to the hard work and dedication of all our team members who work tirelessly to truly create a Great Place to Work for All.”

, Teleperformance Philippines recently earned the re-certification as “Great Place to Work” for the fourth year in a row.

The company is known for its vibrant diversity and inclusion program, championed by the executive leadership, who actively drive a culture of respect and acceptance. Advocacy is promoted through institutionalized policies, such as the equal employment opportunity, anti-sexual harassment, diversity and inclusion, and HIV in the workplace.

Learning and development is another Teleperformance strength, as it offers its online learning platform called myTP Learning to all employees.

The company’s various initiatives are implemented across their business sites nationwide, the most recent being the rollout of the TPVac vaccination program, in support of the country’s fight against the COVID-19 pandemic and aiming to protect Teleperformance employees and the communities where it operates.

SAFETY SEAL

True to its commitment in ensuring a safe place for people to work, Teleperformance-Bacolod recently received its Certificate of Safety Seal from the city government of Bacolod, and presented by Mayor Evelio Leonardia.

Now on its 15th year of operations in Bacolod, Teleperformance is the first Business Process Outsourcing company in the city to receive this Seal from the city government.

Receiving the Safety Seal badge was Teleperformance Bacolod Site Director Andrea Resurreccion, with Vice President for Operations Mark Andrada, Human Resources Director Claire Bedia, Human Resources Supervisor Marili Lim, and Facilities Manager Malvar Gualdrapa.

The City Government of Bacolod gives Teleperformance the Certificate of Safety Seal for upholding the health and safety protocols.

Marquez lauded the efforts of the Teleperformance Bacolod team.

“We are honored to receive the Certificate of Safety Seal from Mayor Leonardia and the Bacolod City government. This, indeed, is a recognition of our unwavering focus to uphold the health and safety of our people and the communities where we operate. This certification also highlights our strong compliance with the government’s campaign against the spread of COVID-19,” Marquez said.

The Safety Seal Certification is an inter-agency effort among the Department of Interior and Local Government, Department of Health, Department of Trade and Industry, Department of Tourism, and the Department of Labor and Employment. The program affirms that an establishment has been inspected by the government and was found compliant with minimum public health standards, uses or integrates its contact tracing with the StaySafe.ph app, and possesses the requisite business permits or franchise.

Since the start of the COVID-19 crisis, Teleperformance has also paid careful attention to support the safety and well-being of their employees by implementing sound health and safety measures in all its business locations, abiding by the guidelines set by the World Health Organization, and the DOH.

These include the completion of health declaration forms prior to worksite entry, temperature checks twice a day for onsite employees, provision for transport assistance, and strict implementation of physical distancing in the workplace, among others. Medical consultations and procedures, including testing and care for COVID-19, are covered in Teleperformance’s HMO program.

VACCINATION VS. COVID

As a strong advocate for health and safety, Teleperformance has also partnered with the Bacolod COVID-19 Vaccination Council for the vaccination of their workers, who are residents of the city.

At least 490 employees of Teleperformance Bacolod, including third-party service providers, received their initial dose of the Sinovac vaccine during the mass vaccination organized by the Emergency Operations Center last August 14 at Ayala Malls Capitol Central.

TP, with the help of the city government, targets to inoculate over 1,000 employees, who are residents of Bacolod.

This initiative affirms the commitment of Teleperformance, not only to protect the health of its people, but also to help governments address the pandemic with agile, large-scope support of vaccination programs deployed at the corporate level. – NWI