Negros Electric and Power Corp. (Negros Power) announced on Monday, Dec. 9, that the distribution of customer bills is back to normal following the transition and data migration process from its joint venture partner, the Central Negros Electric Cooperative (Ceneco).
In a statement, Rocella Ann Marie Fernandez, chief of the Negros Power Revenue Management Department, confirmed that issues related to sudden increases and decreases in kilowatt-hour usage have been resolved.
Investigations were conducted and discrepancies were addressed with affected customers, she said.
Since it began operations in August, Negros Power has started to replace numerous old, defective and inaccurate electric meters with new, accurate ones.
These meters have been relocated to poles accessible to meter readers, improving efficiency and accuracy, Fernandez said.
Negros Power utilizes a spot billing machine (SBM) to download and upload data from static meters of various brands.
The SBM includes an automatic hold system that detects and flags any sudden increases, decreases, or anomalies in the data, preventing errors in billing.
Negros Power serves over 230,000 accounts within its franchise area, encompassing the cities of Bacolod, Bago, Silay, and Talisay and the municipalities of Murcia and Don Salvador Benedicto. ||
