The Corazon Locsin Montelibano Memorial Regional Hospital (CLMMRH) in Bacolod City received a Certificate of Excellence from the Department of Health during the Integrated Hospital Operations and Management Program (IHOMP) Conference held in Angeles City Aug. 28.
The award recognized CLMMRH as the 2nd-Highest-Rated Integrated Hospital Operations Management Standard Compliance awardee, a testament to the hospital’s exemplary performance in the quality domains of Integrated People-Centered Health Services (IPCHS) and Patient Safety, its press release said.
Under the IPCHS, this recognition reaffirms the Public Information and Assistance Desk’s (PIAD) role in advancing customer satisfaction by effectively managing complaints and strengthening the feedback mechanism.
Innovative programs, such as the OPD TeleSkedyul and TeleKonek, have enhanced accessibility, convenience, and patient engagement in hospital services, the regional hospital said.
For patient safety, CLMMRH’s Nursing Service Division has demonstrated excellence through its robust Incident Report Management Committee. By shifting from a culture of blame to a culture of accountability, the division has fostered an environment where patient safety is prioritized, and continuous learning is embedded in everyday practice, the press release said.
The award was signed by DOH Secretary Teodoro Herbosa, and highlighted CLMMRH’s consistent commitment to strengthening hospital operations, ensuring safe and efficient services, and upholding people-centered healthcare.
CLMMRH lauded all personnel, from frontline staff to administrative units, for dedicating their skills, time, and efforts to achieving compliance with IHOMP standards. “This milestone serves as a reminder that collective commitment and teamwork drive the hospital’s mission of providing quality healthcare for all.” ||
