The Social Security System (SSS) received the Silver Trailblazer Award after passing the 1st stage of the Performance Governance System (PGS) during the virtual revalida on November 23, 2021.
SSS President and Chief Executive Officer Aurora Ignacio presented the basic elements of the Initiation stage: strategy design that SSS has adopted for its PGS transformation journey. The strategy design includes SSS position statement and the corresponding objectives, and impact indicators that will gear SSS towards the attainment of its vision.
“The PGS award conferred to SSS is a significant milestone in our continuous effort to provide world-class quality service to our members and stakeholders which is at par with global standards. It is also a testament of the commitment of the men and women of SSS who continue to strive for the excellent performance of each employee in accordance with SSS’ mandate and corporate vision,” Ignacio said.
The PGS is a framework for transformation that empowers institutions to deliver breakthrough results. It has four stages consisting of Initiation, Compliance, Proficiency, and Institutionalization.
SSS as a government-owned and controlled corporation (GOCC) needs to align the execution of its mandates with the principles of transparency and accountability as stipulated under Republic Act No. 10149 known as the GOCC Governance Act of 2011. This is in tune with the current administration’s thrust and AmBisyon 2040: Matatag, Maginhawa at PanatagnaBuhay.
With the help of PGS, SSS carried out these principles by installing an effective planning framework and performance monitoring system, as well as, by designing and developing various channels to serve its members and engaging its stakeholders in public governance.
Currently, SSS passed the Initiation stage of the four-stage pathway designed to create, execute, and sustain effective transformation strategies. The Silver Trailblazer award means SSS has exceeded the expectations in its compliance with the required basic elements of the Initiation stage.
The PGS is exclusively administered by the Institute for Solidarity in Asia, a non-government organization, whose main advocacy is good governance practices among government agencies and local government units for a better Philippines.
For accurate information and updates on SSS programs and services, visit and follow SSS on Facebook and YouTube at “Philippine Social Security System,” Instagram at “mysssph,” Twitter at “PHLSSS,” join its Viber Community at “MYSSSPH Updates,” or visit the uSSSapTayo Portal at https://crms.sss.gov.ph/.
Meanwhile, the SSS recently launched its pilot Digital Branch located at the 2nd floor of Robinsons Galleria South in San Pedro, City, Laguna to offer multi-channel service delivery platforms to its members, employers, pensioners, and the general public from its 27 barangays.
SSS President and Chief Executive Officer Aurora C. Ignacio said that the pilot branch will help members and pensioners to get acquainted with the various SSS digital platforms.
“As we continue our digital transformation, the SSS is aware of the current situation where some of the members and pensioners need assistance in using our My.SSS Portal and SSS Mobile App. Hence, we created a digital branch to encourage members to enroll in the My.SSS Portal. Branch personnel can personally guide them in exploring the electronic services available and proceed with online transactions. Members and pensioners will later be comfortable in using our online services so that they can finally transact on their own at the comfort of their homes and workplaces. We will continue to convert regular branches to digital in National Capital Region and selected provinces nationwide.” Ignacio said.
SSS San Pedro Digital branch has three sections: the E-center, Mobile App Learning Center and Customer Care Center.
The E-Center is the venue for employers and individual members to learn or avail SSS online services such as: a. My.SSS Registration and Profile Maintenance; b. Registration Services; c. Inquiry on Membership and Coverage like Membership Status, Contributions, Employment History, Payments;
d. Filing and Status inquiry of Loans and Benefit Claim Transactions like Funeral Claim, Retirement Claim, Sickness and Maternity Notifications; e. Generation of Payment Reference Number for the payment of contributions and loan premiums; and f. Auxiliary Services such as Disbursement Account Enrollment, Appointment System and Request for Records.
Meanwhile, the Mobile App Learning Center is where members can learn how to access the SSS online service portals using their mobile phones and tablets.
According to the Media Services Department of SSS, the Customer Care Center is for other transactions which are not yet available online (over-the-counter/face-to-face transaction) including the presentation or confirmation of original documents and Death and Disability claim applications.
SSS San Pedro Digital Branch is open from Monday to Friday, 8:00 am – 5:00 pm following a number coding system for walk-in clients wherein their transaction day will depend on the last digit of their social security number. Walk-in clients however, are also advised to follow the basic health and safety protocols within branch premises. – NWI
