. Nowadays it seems that merchants don’t particularly care if they get repeat business or not. They are often surly, deliver shoddy products and/or service, and are lackluster at best in response to customer complaints. It’s almost as if, like a lot of the items we buy that are designed to be used for a while and replaced—everything from cell phones to cars—customers are the same. Merchants are, it seems, satisfied to make one sale per customer and move on to the next.
